Refund policy

RETURN & REFUND POLICY

Last Updated: September 23, 2026

At Zenkart, we want you to have a smooth shopping experience.

7-DAY RETURN POLICY

You may request a return within 7 days of receiving your order, subject to the conditions mentioned below.

To be eligible for a return:

• The product must be in its original condition.

• The product should not be intentionally damaged or misused.

• Original packaging, accessories, manuals, and other included items should be retained.

• The return request must be submitted within 7 days of delivery.

DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged or has a manufacturing defect, please contact us as soon as possible after receiving your order.

Please provide your order number along with clear photos or videos showing the issue.

Our team will review the issue and provide an appropriate resolution based on the situation.

NON-RETURNABLE CASES

A return may not be accepted if:

• The return request is made after the 7-day return period.

• The product has been damaged due to misuse, negligence, or improper handling.

• The product has been modified or altered.

• Essential accessories or parts are missing.

• The product is returned without the required original packaging where applicable.

REFUNDS

Once the returned product is received and inspected, we will review the return request.

If the return is approved, the refund will be processed through the original payment method or another available method, depending on the payment method used.

Refund processing time may vary depending on your bank or payment provider.

RETURN SHIPPING

Return shipping arrangements and charges may depend on the reason for the return and the condition of the product.

Our support team will provide the required return instructions after reviewing your request.

HOW TO REQUEST A RETURN

To request a return, contact our support team through the contact details provided on our website.

Please include your order number and the reason for your return.